News

CQC Inspection

http://www.cqc.org.uk/location/1-540456988

WEATHER ALERT

 In preparation for the cold snap that is expected later this week.

Message for Asthma patients:

Ahead of the cold snap that is on its way….

Here are some top tips to help prevent the worsening of your asthma symptoms

Click here http://www.northeastlincolnshireccg.nhs.uk/staywell/managing-asthma-in-cold-weather/

 Message for COPD patients:

 

Ahead of the cold snap that is on its way….

Here are some top tips to help prevent the worsening of your COPD symptoms

Click here http://www.northeastlincolnshireccg.nhs.uk/staywell/managing-copd-in-cold-weather/

 

 

GP Publication of earnings 2016/17

“All GP practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.

 

The average earnings for GP’s working in Blundell Park Surgery in the last financial year was £78,932 before tax and national insurance.  This is for 2 full time GP’s.”

GP Publication of earnings 2015/16

“All GP practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.

 

The average earnings for GP’s working in Blundell Park Surgery in the last financial year was £71,390 before tax and national insurance.  This is for 2 full time GP’s.”

STAFF TRAINING

 

 

This surgery will closed on 28/06/18 from 1 pm for clinical and non clinical staff training purposes.

PLEASE RING

FOR URGENT CARE PLEASE RING 01472 256256

FOR EMERGENCY CARE PLEASE RING 999

This surgery will be closed on the 4th thursday of every month after 1pm for clinical and non clinical training services.

 

 

Named accountable GP

All patients on our practice have an allocated named accountable GP.

If you have any preference please let the reception staffs know.

Also please let the reception staffs know if you wish not to have a preference over the GP’s.

PLEASE NOTE : Even if you have an allocated GP you can see any clinician for your appointments as all the clinical and non- clinical staff use the same computer system

PPG Report 2014/15

To view the report online, please follow the link, click ' browser server', PPG , PPG 2014 report

http://www.blundellparksurgery.nhs.uk/data/uploads/ppg/ppg-report-2014.pdf

You can also read the report as follows:

Annex D: Standard Reporting Template

North Yorkshire and Humber Area Team


2014/15 Patient Participation Enhanced Service – Reporting Template

Practice Name: DR B BISWAS AND PARTNERS (BLUNDELL PARK SURGERY)

Practice Code: B81620

Signed on behalf of practice:            DR B BISWAS                             Date: 19/03/2015

Signed on behalf of PPG:     MR PHILIP BOND                    Date: 12/03/2015

1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)


Does the Practice have a PPG? YES


Method of engagement with PPG: Face to face, Email, Telephone


Number of members of PPG: 6


Detail the gender mix of practice population and PPG:

% Male  Female
Practice 1290 1140
PRG 1 5



Detail of age mix of practice population and PPG:

% <16 17-24 25-34 35-44 45-54 55-64 65-74 > 75
Practice 424 257 330 291 372 313 223 159
PRG      3 1 2


Detail the ethnic background of your practice population and PRG:

White Mixed/ multiple ethnic groups
British Irish Gypsy or Irish traveller Other white White &black Caribbean White &black African White &Asian Other mixed
Practice  2320 2 0  2 2 2 52
PRG 6      


Asian/Asian British Black/African/Caribbean/Black British Other
Indian Pakistani Bangladeshi Chinese Other
Asian African Caribbean Other Black Arab Any other
Practice 12 2 16 9 7 1 0 0 0 0
PRG         


Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

This is the fourth year we have completed a successful PPG group.

We have advertised it through our website, Jayex board, notices on reception area, face to face conversation with patients. We also have a member of our group who is also member of the CCG partnership board, who discusses this with the other PPG chair’s and brings this to our PPG meetings to increase our membership number.

 Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO

No
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

 2. Review of patient feedback


Outline the sources of feedback that were reviewed during the year:

PATIENT SURVEY
For the year 2014/15 practice has been part of the Friends and Family test and the data was analysed in our meeting. We have also published our last CQC report and also the latest CQC rating. 

30 patients took part in this survey from the beginning of December 2014.
Out of this
• 16 said ‘Extremely Likely ‘ to recommend our surgery
• 9 said ‘Likely’
• 5 was ‘neither
Action Plan was formulated and agreed:-
1. To look into the telephone system to improve the facilities to avoid any complaints
2. Methods to reduce wastage on repeat prescriptions
3. To increase the attendance for 2015 January Breast screening service
The actions were discussed following to the action plan.
Surgery looked into the option of replacing the existing line with a new option to that but as this is very expensive and due to amount of money lost due to the new PMS contract, surgery will not be able to afford the replacement at the moment. But we are actively encouraging patients to use the online system which is getting popular now. We have successfully completed the first 12 weeks of our repeat prescription project and saved more that £5000 by the proactive approach by the surgery. This has been extended to the next 12 weeks now. For the breast screening service, practice has actively promoted the service through posters and leaflets. Staff had been updated at the staff meeting regarding different questions and answers which they will have to deal. Carly Medlock from Castle Hill Hospital who is in charge of this scheme attended our patient participation group. Surgery will only be able to look into the attendance once we receive the data.
We also had discussions regarding the action plans from last year.

Online appointments are already in place
Waiting times to see GP – this has been discussed in the clinical meetings, staff meetings and also in the patient participation group. We analysed the different types of types of appointments during our walk in clinic. Staffs have been advised to give the patients their appointment time rather than the number of patients waiting before them. Also not to book temporary residents in the walk in clinics if the rota is full, to offer appointments in the routine slots.

 How frequently were these reviewed with the PRG?

Every 3-4 months, we had 3 meetings last year. Fourth one was cancelled due to our CQC visit


3. Action plan priority areas and implementation

Priority area 1

Description of priority area:

To look into the telephone system to improve the facilities to avoid any complaints

 What actions were taken to address the priority?

Surgery looked into the option of replacing the existing line with a new option to that but as this is very expensive and due to amount of money lost due to the new PMS contract, surgery will not be able to afford the replacement at the moment. But we are actively encouraging patients to use the online system which is getting popular now.

 Result of actions and impact on patients and carers (including how publicised):

Due to the online system patients, we are encouraging our patients to use the system so that the telephone system is not engaged. From the action plan from last year, we have walk in clinics every afternoon now which has also helped us to free the telephone lines now.

 Priority area 2

Description of priority area:

Methods to reduce wastage on repeat prescriptions

 What actions were taken to address the priority?

As soon as the practice realised that we are overspent on prescribing, we applied for some funding which was granted

Result of actions and impact on patients and carers (including how publicised):

We have successfully completed the first 12 weeks of our repeat prescription project and saved more that £5000 by the proactive approach by the surgery. This has been extended to the next 12 weeks now

 Priority area 3

Description of priority area:
To increase the attendance for 2015 January Breast screening service


What actions were taken to address the priority?

. For the breast screening service, practice has actively promoted the service through posters and leaflets. Staff had been updated at the staff meeting regarding different questions and answers which they will have to deal. Carly Medlock from Castle Hill Hospital who is in charge of this scheme attended our patient participation group. Surgery will only be able to look into the attendance once we receive the data.

 Result of actions and impact on patients and carers (including how publicised):

 Progress on previous years

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

4. PPG Sign Off


Report signed off by PPG: YES

Date of sign off: 12/03/2015

How has the practice engaged with the PPG:

How has the practice made efforts to engage with seldom heard groups in the practice population? Yes
Has the practice received patient and carer feedback from a variety of sources? Yes
Was the PPG involved in the agreement of priority areas and the resulting action plan? Yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan? Yes
Do you have any other comments about the PPG or practice in relation to this area of work?

For the coming year we have already discussed in our last meeting how to change the way PPG works to increase the number of our members

 

 

 

 

Statement of intent

STATEMENT OF INTENT FOR DR B BISWAS AND PARTNERS MEDICAL CENTRE

New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a statement of intent in relation to the following Information Technology (IT) developments:

1. Summary Care Record (SCR)
2. GP to GP Record Transfers
3. Patient Online Access to Their GP Record
4. Data for commissioning and other secondary care purposes

The same contractual obligations require that GP Practices have a statement of intent regarding these developments in place and publicised by 30 September 2014.

Please find below details of our Practice’s stance with regards to these points.

1 Summary Care Record (SCR)

NHS England requires practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR), or have published plans in place to achieve this by 31st of March 2015. Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.

Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record. You can do this via the opt out form (available at reception or on our website www.Practicewebaddress.nhs.uk)

(Dr B Biswas and partners) confirm that your SCR is be automatically updated, on at least a daily basis, to ensure your information is as up to date as it can be.

 


2 GP to GP Record Transfers

NHS England requires practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).

It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take your paper records up to two weeks to reach your new surgery. With GP to GP Record Transfers your electronic record is transferred to your new practice much sooner.  Dr Biswas and partners (confirm that GP to GP transfers are already active to send and receive patient records via this system.

3 Patient Online Access to Their GP Record

NHS England require practices to promote and offer the facility to enable patients to have online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31 March 2015.

We currently offer the facility for booking and cancelling appointments and also for ordering your repeat prescriptions on-line.

This is done by the current clinical system facility SystmOne/ If you do not already have a user name and password for this system please register for them at (Reception and or our website www.blundellparksurgery.nhs.uk)


4 Data for commissioning and other secondary care purposes

It is already a requirement of the Health and Social Care Act 2012 that practices must meet the reasonable data requirements of commissioners and other health and social care organisations through appropriate and safe data sharing for secondary uses, as specified in the technical specification for care data. At Dr Biswas and partners  we have specific arrangements in place to allow patients to “opt out” of care.data which allows for the removal of data from the practice. Please see the page about care.data at (Reception

(Dr B Biswas and partners) confirm these arrangements will be in place by (30/11/14), and that we undertake annual training and audits to ensure that all our data is handled correctly and safely via the Information Governance Toolkit.

(02/10/2014)