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PPG Report 2014/15

To view the report online, please follow the link, click ' browser server', PPG , PPG 2014 report

http://www.blundellparksurgery.nhs.uk/data/uploads/ppg/ppg-report-2014.pdf

You can also read the report as follows:

Annex D: Standard Reporting Template

North Yorkshire and Humber Area Team


2014/15 Patient Participation Enhanced Service – Reporting Template

Practice Name: DR B BISWAS AND PARTNERS (BLUNDELL PARK SURGERY)

Practice Code: B81620

Signed on behalf of practice:            DR B BISWAS                             Date: 19/03/2015

Signed on behalf of PPG:     MR PHILIP BOND                    Date: 12/03/2015

1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)


Does the Practice have a PPG? YES


Method of engagement with PPG: Face to face, Email, Telephone


Number of members of PPG: 6


Detail the gender mix of practice population and PPG:

% Male  Female
Practice 1290 1140
PRG 1 5



Detail of age mix of practice population and PPG:

% <16 17-24 25-34 35-44 45-54 55-64 65-74 > 75
Practice 424 257 330 291 372 313 223 159
PRG      3 1 2


Detail the ethnic background of your practice population and PRG:

White Mixed/ multiple ethnic groups
British Irish Gypsy or Irish traveller Other white White &black Caribbean White &black African White &Asian Other mixed
Practice  2320 2 0  2 2 2 52
PRG 6      


Asian/Asian British Black/African/Caribbean/Black British Other
Indian Pakistani Bangladeshi Chinese Other
Asian African Caribbean Other Black Arab Any other
Practice 12 2 16 9 7 1 0 0 0 0
PRG         


Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

This is the fourth year we have completed a successful PPG group.

We have advertised it through our website, Jayex board, notices on reception area, face to face conversation with patients. We also have a member of our group who is also member of the CCG partnership board, who discusses this with the other PPG chair’s and brings this to our PPG meetings to increase our membership number.

 Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO

No
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

 2. Review of patient feedback


Outline the sources of feedback that were reviewed during the year:

PATIENT SURVEY
For the year 2014/15 practice has been part of the Friends and Family test and the data was analysed in our meeting. We have also published our last CQC report and also the latest CQC rating. 

30 patients took part in this survey from the beginning of December 2014.
Out of this
• 16 said ‘Extremely Likely ‘ to recommend our surgery
• 9 said ‘Likely’
• 5 was ‘neither
Action Plan was formulated and agreed:-
1. To look into the telephone system to improve the facilities to avoid any complaints
2. Methods to reduce wastage on repeat prescriptions
3. To increase the attendance for 2015 January Breast screening service
The actions were discussed following to the action plan.
Surgery looked into the option of replacing the existing line with a new option to that but as this is very expensive and due to amount of money lost due to the new PMS contract, surgery will not be able to afford the replacement at the moment. But we are actively encouraging patients to use the online system which is getting popular now. We have successfully completed the first 12 weeks of our repeat prescription project and saved more that £5000 by the proactive approach by the surgery. This has been extended to the next 12 weeks now. For the breast screening service, practice has actively promoted the service through posters and leaflets. Staff had been updated at the staff meeting regarding different questions and answers which they will have to deal. Carly Medlock from Castle Hill Hospital who is in charge of this scheme attended our patient participation group. Surgery will only be able to look into the attendance once we receive the data.
We also had discussions regarding the action plans from last year.

Online appointments are already in place
Waiting times to see GP – this has been discussed in the clinical meetings, staff meetings and also in the patient participation group. We analysed the different types of types of appointments during our walk in clinic. Staffs have been advised to give the patients their appointment time rather than the number of patients waiting before them. Also not to book temporary residents in the walk in clinics if the rota is full, to offer appointments in the routine slots.

 How frequently were these reviewed with the PRG?

Every 3-4 months, we had 3 meetings last year. Fourth one was cancelled due to our CQC visit


3. Action plan priority areas and implementation

Priority area 1

Description of priority area:

To look into the telephone system to improve the facilities to avoid any complaints

 What actions were taken to address the priority?

Surgery looked into the option of replacing the existing line with a new option to that but as this is very expensive and due to amount of money lost due to the new PMS contract, surgery will not be able to afford the replacement at the moment. But we are actively encouraging patients to use the online system which is getting popular now.

 Result of actions and impact on patients and carers (including how publicised):

Due to the online system patients, we are encouraging our patients to use the system so that the telephone system is not engaged. From the action plan from last year, we have walk in clinics every afternoon now which has also helped us to free the telephone lines now.

 Priority area 2

Description of priority area:

Methods to reduce wastage on repeat prescriptions

 What actions were taken to address the priority?

As soon as the practice realised that we are overspent on prescribing, we applied for some funding which was granted

Result of actions and impact on patients and carers (including how publicised):

We have successfully completed the first 12 weeks of our repeat prescription project and saved more that £5000 by the proactive approach by the surgery. This has been extended to the next 12 weeks now

 Priority area 3

Description of priority area:
To increase the attendance for 2015 January Breast screening service


What actions were taken to address the priority?

. For the breast screening service, practice has actively promoted the service through posters and leaflets. Staff had been updated at the staff meeting regarding different questions and answers which they will have to deal. Carly Medlock from Castle Hill Hospital who is in charge of this scheme attended our patient participation group. Surgery will only be able to look into the attendance once we receive the data.

 Result of actions and impact on patients and carers (including how publicised):

 Progress on previous years

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

4. PPG Sign Off


Report signed off by PPG: YES

Date of sign off: 12/03/2015

How has the practice engaged with the PPG:

How has the practice made efforts to engage with seldom heard groups in the practice population? Yes
Has the practice received patient and carer feedback from a variety of sources? Yes
Was the PPG involved in the agreement of priority areas and the resulting action plan? Yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan? Yes
Do you have any other comments about the PPG or practice in relation to this area of work?

For the coming year we have already discussed in our last meeting how to change the way PPG works to increase the number of our members

 

 

 

 

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